Returns & Exchanges
At Cate & Chloe, we want you to be completely satisfied with your jewelry purchase. If you are not entirely happy with your order, we offer a 30-day return and exchange policy to ensure your shopping experience is effortless and risk-free.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the jewelry items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items in their original Cate & Chloe gift boxes.
Ship It Back
Affix the return label to your package and drop it off at any authorized carrier location, ensuring the tracking number is saved for your records.
Receive Your Refund
After our quality control team inspects the returned pieces, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing