Frequently Asked Questions
Everything you need to know about your Cate & Chloe experience.
What materials are used in Cate & Chloe jewelry?
Our jewelry is crafted using high-quality materials, including 18k white, yellow, and rose gold plating. Many of our pieces feature genuine crystals and AAA grade cubic zirconia to ensure long-lasting shine and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. We also offer expedited shipping options at checkout if you need your jewelry for a special occasion sooner.
What is your return policy?
We want you to love your jewelry! If you are not completely satisfied, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original packaging.
Is your jewelry nickel-free and lead-free?
Yes, all Cate & Chloe jewelry is 100% nickel-free and lead-free, making our pieces safe and comfortable for those with sensitive skin.
Do you offer gift wrapping?
Every Cate & Chloe order comes in a signature branded jewelry box, making it ready for gifting immediately upon arrival.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in its Cate & Chloe box when not in use and clean gently with a soft cloth.